Before returning Nady equipment for servicing (warranty or non-warranty), please read the instructions in your warranty card. If you’ve misplaced your card, you can access it online on our website. Please note the following procedures:
1. Before sending in your unit, contact our Customer Service Department at (510) 652-2411 press 2 and describe the problem you’re having. Often our experienced Customer Service representatives can determine what the problem is and help you correct it without requiring that it be sent back.
2. If service is needed, you’ll be given an RA (Return Authorization) number that should be printed on the outside of the package before you send it back. This is important so that your unit can be properly tracked when it arrives, ensuring the fastest possible turnaround.
3. If your unit is out of warranty, you’ll be quoted the fixed price for repairing your unit. Payment can be made via Visa or MasterCard or you can enclose a personal check, cashier’s check, or money order. Please note that if you’re sending a personal check, it will take time for it to clear the bank at our end, delaying the return of your unit. For fastest turnaround, it’s best to use one of the other payment options listed.
4. Package the unit carefully (in the original packaging, if possible), making sure to include all the units/components requiring service, as well as check or money order if required. For wireless systems, unless the problem is obviously limited to just one component (e.g., a broken transmitter ON/OFF switch), both the transmitter and receiver should be sent back, as well as the AC adapter and all cables supplied.
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