SHIPPING & TRACKING

Free shipping is available (see below). At checkout, you will be prompted to choose a shipping method. Your total shipping charges will be added at checkout, based on the shipping method you choose, and the weight and dimensions of the total order, and you will be provided with a tracking number once the product ships. Before tracking the package, please allow sufficient time for the package to be processed by the carrier, which may take up to 24 hours, once it leaves our warehouse. In some cases, it may take 1-2 business days for your order to be processed at our facility.
Residential Shipments Within the continental United States and Canada. Free FedEx ground shipping on orders over $99 is available. All orders are processed and shipped to customers within the United States and Canada during normal business hours, Monday-Friday, excluding federal holidays.
Residential Shipments Outside the United States. Customers shipping to any country outside the United States are responsible for any additional taxes, duties or fees that may be incurred. Shipping schedules are otherwise the same as for domestic customers, but further subject to international restrictions and any delays that may be incurred once the package leaves our facility. Free shipping does not apply.
We make every effort to fulfill orders in a timely fashion. However events such as holidays, severe weather conditions, carrier delays, and unforeseen circumstances beyond our control can force exceptions to delivery schedules.
If you have any questions, please contact our Customer Service Team.

SAME-DAY SHIPPING

To qualify for same-day shipping, your order must be received and approved by 12 pm CST or your order may not be processed and shipped until the following business day. Same-day shipping is also subject to product availability. While due diligence will be exercised to process your order as expediently as possible, please understand that certain factors (as outlined above) may delay the process and that we are not responsible for such delays, whether due to foreseen or unforeseen circumstances. Same-day shipping applies only to orders being shipped within the United States and Canada.

RETURNS & EXCHANGES

We want you to be satisfied with your new purchase. However, if you need to return an item, our Customer Support team will be happy to assist you.

STANDARD RETURN POLICY

At Nady, we stand behind the quality of our products and want you to be satisfied with your purchase. If you are unsatisfied, you can return your merchandise within 30 calendar days and we will refund the purchase price, less original shipping costs.
There are a few important things to keep in mind when returning a product that you purchased from the Nady Online Store:

• You have 30 calendar days from the date of delivery to return an item.
• Nady products purchased through other retailers must be returned in accordance with the retailer’s respective returns and refunds policy.
• Claims for missing items or items damaged in transit must be received within 15 days of receipt of merchandise. Please refer to the next section for more details.
• When returning merchandise for exchange or refund, said merchandise must be in the original packaging with all components that were provided with the merchandise (i.e., batteries, chargers, cables, instruction manuals, warranty cards, etc.).
• Returns must include a copy of the original invoice or packing slip.

The following items are not eligible for refund or exchange:

• Products no longer in resalable condition or damaged from use
• Clearance center merchandise
• Refurbished equipment

HOW TO RETURN AN ITEM

For merchandise purchased here at the Nady Online Store, sign in to your account. Guest checkout purchases click here. If you did not purchase from this website, click here.
Returns for Purchases with a Nady Account

Call us and/or email:

Nady
Returns Department
1268 Humbracht Circle
Bartlett, IL 60103-1631
(800) 486-2674

SHIPPING DAMAGE IN TRANSIT

Please inspect your package by opening shipping and retail boxes before accepting the delivery. Items may become damaged in transit even if the packaging does not show signs of damage. Do not accept delivery of packages that are visibly damaged without inspecting their contents. If any merchandise appears to be damaged, please refuse delivery of the item and write, “Refused due to damage” on the delivery receipt. Keep a copy of the delivery receipt with your notes regarding the damage and contact our Customer Service Team immediately. Claims with outer packaging damage must be received within 3 days of receipt of merchandise.
Please keep all packing materials and boxes until you confirm all contents are in good working condition. If you discover any missing items or damage to merchandise after the shipment was accepted, notify our Customer Service Team immediately. Claims for missing items or items damaged in transit must be received within 15 days of receipt of merchandise.

REFUNDS AND EXCHANGES

The Nady Online Store will issue a credit to the original payment method for properly returned merchandise. Please allow 1-2 billing cycles after return of merchandise for the credit to be processed and visible on the applicable payment statement.

• If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
• If you paid by PayPal, refunds will be issued to the original PayPal account.

Shipping and handling charges on the original order will not be refunded unless the merchandise is defective, as determined by Nady, in its sole discretion.
Payment for packages refused upon delivery will be refunded, less any shipping costs and fees incurred by Nady. If a package is refused due to damage in shipping, a replacement will be provided once the original is received by Nady.